• Handle inbound/outbound calls, emails, and chat support for international customers.

• Provide accurate information, troubleshoot issues, and ensure first-contact resolution.

• Maintain professional communication and deliver exceptional customer experience.

• Follow company processes and compliance standards.

• Log all customer interactions accurately in CRM systems.

• Escalate unresolved issues to relevant departments.

• Meet performance metrics such as SLA, quality, and customer satisfaction scores.

Location: Connaught Place, New Delhi
Experience: 1 -2 Years
Industry: SaaS / Software / B2B
Market: Indian (Domestic)/International
Job Type: Full-time

About the Company:

Lynk247 is a comprehensive workforce management and productivity platform designed by Optimize Innovations to help businesses streamline operations, monitor performance, and enhance team collaboration. By combining tools for task management, time tracking, and activity monitoring into one intuitive system, Lynk247 empowers organizations to improve efficiency, accountability, and transparency across all levels. With real-time insights, Lynk247 enables teams—whether remote, hybrid, or on-site—to work smarter, stay organized, and achieve measurable results.

Role Overview:

As a Business Development Executive, you will be responsible for driving revenue growth by identifying new business opportunities, building strong client relationships, and promoting our SaaS solutions to small, mid-size, and large enterprises across India.

Key Responsibilities:

• Lead Generation: Identify and research potential clients using LinkedIn, online databases, industry events, and other lead-gen tools.

• Outbound Sales: Reach out to potential leads via cold calls, emails, and social media to set up product demos and discovery calls.

• Client Needs Analysis: Understand the client’s business needs and pain points to offer the right SaaS solution.

• Product Demos: Coordinate and deliver compelling product presentations with the help of the pre-sales or product team.

• Sales Funnel Management: Maintain an up-to-date CRM, track progress, follow up diligently, and close deals.

• Market Intelligence: Stay updated on industry trends, competitor offerings, and changes in the SaaS landscape relevant to the Indian market.

• Collaboration: Work closely with the marketing, product, and customer success teams to ensure a smooth onboarding and client satisfaction post-sale.

Required Skills & Qualifications:

• 6 Months to – 1 years of experience in business development/sales, preferably in B2B SaaS or technology-driven products.

• Proven ability to generate leads and close deals in the Indian B2B market.

• Strong communication, presentation, and interpersonal skills.

• Comfortable with CRM tools.

• Self-motivated, target-driven, and result-oriented.

• Bachelor’s degree in Business, Marketing, or a related field.

Preferred Qualifications:

• Experience selling to SMEs, startups, or enterprise clients in India.

• Prior experience in inside sales or outbound sales for a SaaS company.

• Knowledge of the Indian SaaS buying cycle and digital transformation trends.

• Familiarity with sales automation, email outreach tools, and B2B lead generation strategies.

What We Offer:

• Competitive salary with performance-based incentives.

• Opportunity to work in a high-growth SaaS company.

• Flexible work environment and supportive team culture.

• Learning and growth opportunities in sales, SaaS, and B2B tech.

Description:

The Program Manager - Administration role reports to the Head - Administration and also works very closely with the Program Manager- Founders Office. It requires working with the leadership and other teams of CEGIS and managing administrative tasks like office management, vendor management, travel bookings, organizing events/workshops and internal meetings, expense management and coordinating with the CEO's office. Provide logistics support to the teams in Delhi for field visits. Support in organizing internal events in all CEGIS offices.

Role and Responsibilities:

General Administration Work:

- Plan and coordinate administrative procedures and systems and devise ways to streamline processes
- Ensure the smooth and adequate flow of information within the company to facilitate other business operations
- Responsible for day-to-day facilities operations including supervising the maintenance and alteration of office areas and equipment (Printers, papers, workstations, stationary, water dispenser, Tea), purchasing office supplies, furniture, and office equipment for staff.
- Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints
- Monitor costs and expenses to assist in budget preparation
- Identify vendors and manage contracts
- Conduct regular monitor checks for the housekeeping staff
- Support managers and employees through a variety of tasks related to organization and communication.
- Effective management of all activities related to travel, stay, and logistics to ensure all arrangements needs are met at the least cost.
- Overseeing the logistics and administration requirements of CEGIS State Teams, especially teams based out of Delhi.
- Planning, scheduling, and facilitating office events, including meetings, conferences, interviews, orientations, workshops, seminars, and training sessions. (in-person & virtual)
- Manage the fixed assets of the organization with proper reporting

People and Culture and Finance Operations Support:
- Pre-joining support for new joiners like - relocation & accommodation/travel arrangements
- Planning & coordination of On-boarding and orientation of new joiners with internal teams and managing exit formalities
- New office space set up/coordination with vendors and internal teams
- Day-to-day management of operational issues related to IT/admin/logistic
- Internal coordination with teams for meetings/ review
- Check all the expense bills raised by employees

Desired Skills:

- 5-9 years of relevant work experience
- Bachelors degree in business administration, management, or related
- Exceptional time, task, and resource management skills
- Strong problem solving, critical thinking, and verbal and written communication skills.
- Proficiency with computers, especially MS Office
- Ability to plan for and keep track of multiple projects and deadlines
- Able to find new vendors , negotiate and manage the vendors
- Familiarity with budget planning and enforcement, human resources, and customer service procedures

Key Responsibilities

• Plan, shoot, and edit high-quality video content for social media platforms (Instagram, YouTube, Facebook, etc.)
  
  

• Capture product videos, behind-the-scenes footage, styling videos, model shoots, and brand campaigns
  
  

• Collaborate with marketing and creative teams to develop video concepts and scripts
  
  

• Manage lighting, camera setup, and production equipment
  
  

• Edit videos with engaging transitions, audio, captions, colour grading, and effects suitable for fashion content
  
  

• Maintain a content library and organize raw footage
  
  

Stay updated with latest fashion content trends, reels formats, editing styles, and social media storytelling

Roles and Responsibilities

Expectations from candidates are to have a basic overview of programming, a passion for programming, and the ability to learn new skills. You have to be thorough with the basics of Java, C++, or any other programming language. Must have done some coding in the past and have the right aptitude to learn new and some advanced stuff.

There will be an initial 4-8 weeks of Project specific training, after which, based on your performance, you will be deployed to our existing clients. This is a boot camp training program with our industry leaders, who will assist you in your journey and help you with our existing clients or some open positions within/outside the firm.

Responsibility will include attending our boot camp training program, excelling in learning any new technology, and working with our internal trainers to get acquainted with and become proficient in the required skillset.

To be able to demonstrate our skillset to our clients and work with their team.

We offer a dedicated training program to selected candidates who are willing to learn industry-specific skills with our experienced instructors. Post-training, we assure candidates of their Job readiness, and after a couple of mock interviews, actual interviews will happen with our existing clients or our direct references with different MNCs.